Shipping & Returns

Shipping:

  1. Shipping Timeframes: Orders will be processed and shipped within 7 business days of receiving payment, unless otherwise stated. Delivery times may vary depending on the destination and shipping method selected.

  2. Shipping Methods: We exclusively use Australia Post for shipping. Customers can choose standard or expedited shipping options during the checkout process.

  3. Shipping Rates: Shipping within Australia is free of charge. For international orders, shipping rates are calculated based on the weight of the package and the shipping destination. Exact shipping costs will be displayed at checkout.

  4. International Shipping: We currently offer shipping within [list of countries]. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

  5. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information provided by Australia Post. You can track the status of your shipment using the provided tracking number on the Australia Post website.

Returns:

  1. Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your unused item(s) within 30 days of receiving your order for a refund or exchange.

  2. Return Process: To initiate a return, please contact our customer service team at pizzaoveninabox@outlook.com to obtain a return authorization number. Returns received without prior authorization may not be accepted.

  3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and insuring the package for its full value.

  4. Refund Processing: Once we receive your return, it will be inspected to ensure it meets our return eligibility criteria. Refunds will be issued to the original payment method within 10 business days of receiving the returned item(s).

  5. Return Eligibility: Returned items must be unused, in their original packaging, and in sellable condition to be eligible for a refund or exchange.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Note: This Shipping and Returns Policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.